Privacy Policy for
cx999 — Your Data,
Protected & Transparent
At cx999, your privacy is a core commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold as a cx999 user in Bangladesh. We handle your information with the same care and security we apply to every transaction on our platform.
How cx999 Protects Your Information
A plain-English overview of the six core privacy principles we apply to every cx999 account. Full legal detail follows in the sections below.
Minimal Data Collection
cx999 collects only the personal data that is strictly necessary to operate your account, process your transactions, and comply with applicable anti-money laundering obligations. We do not harvest data for third-party advertising or sell your information to marketing companies under any circumstances.
SSL Encryption at All Times
All data transmitted between your device and the cx999 platform is protected by industry-standard TLS/SSL encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission. Our servers are additionally protected by firewalls and intrusion detection systems.
Your Rights, Respected
You have the right to access, correct, and request deletion of your personal data held by cx999 at any time. Our support team will respond to any data rights request within 30 days. We take these obligations seriously and maintain internal processes to honour them promptly and without unnecessary friction.
Secure Payment Data
Payment data shared with cx999 when transacting via bKash, Nagad, Rocket, or bank transfer is handled exclusively for the purpose of processing your deposit or withdrawal. cx999 does not store full payment credentials on our servers. All payment processing is routed through encrypted channels provided by our licensed payment partners.
No Third-Party Advertising
cx999 does not share, rent, or sell your personal data to third-party advertisers, data brokers, or analytics firms for commercial purposes. Any data shared with service providers is governed by strict data processing agreements that limit use to the specific purpose for which the data was shared.
Cookie Transparency
cx999 uses only essential and functional cookies necessary to keep your session active and your preferences stored. We do not deploy third-party tracking or behavioural advertising cookies. Full details of the cookies we use, their purpose, and their retention period are disclosed in Section 7 of this Privacy Policy.
Data We Collect & Why
This table summarises the categories of personal data cx999 processes, the lawful basis for each, and how long we retain it before deletion.
| Data Category | Examples | Purpose | Retention Period |
|---|---|---|---|
| Identity Data | Full name, date of birth, national ID, passport copy | Account registration, age & identity verification (KYC), AML compliance | Duration of account + 5 years after closure |
| Contact Data | Email address, mobile phone number, residential address | Account communications, support, withdrawal verification, responsible gaming notices | Duration of account + 2 years after closure |
| Financial Data | bKash/Nagad/Rocket account reference, bank account name, transaction records | Processing deposits & withdrawals, fraud prevention, AML reporting | Duration of account + 7 years after closure |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, platform performance optimisation | 13 months from collection |
| Usage Data | Pages visited, games played, bet amounts, session duration | Platform improvement, responsible gaming monitoring, personalised game recommendations | 24 months from collection |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support, dispute resolution, service quality monitoring | 3 years from date of communication |
1 Who We Are
cx999 ("we", "us", "our", "the Platform") is an offshore online casino and sports betting platform accessible at https://cx999.io, serving English-speaking players across Bangladesh. This Privacy Policy applies to all personal data collected by cx999 through the use of the cx999 website, its associated mobile interface, and any communication channels operated by cx999 including email and live support.
For the purpose of this Privacy Policy, cx999 acts as the data controller in respect of the personal information you provide when registering and using your cx999 account. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out lawfully, fairly, and in a transparent manner.
Key Contact: For all privacy-related queries, data access requests, or concerns about how cx999 handles your personal information, please contact us at [email protected]. We aim to acknowledge all privacy enquiries within 5 business days and to resolve them fully within 30 calendar days.
2 Data We Collect
2.1 Data You Provide Directly
When you register a cx999 account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide us with the following categories of personal data:
- Identity data: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (national identity card, passport, or driving licence).
- Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
- Financial data: Payment method reference numbers (bKash mobile number, Nagad account, Rocket number, bank account name), transaction amounts, and transaction reference codes. cx999 does not store full bank account numbers or mobile financial service PINs.
- Account data: Your chosen cx999 username, account preferences, responsible gaming limit settings, and communication preferences.
- Support data: Content of any messages, complaints, or queries you submit to cx999 via email or live chat.
2.2 Data Collected Automatically
When you access and use the cx999 platform, certain technical and behavioural data is collected automatically by our systems:
- Technical data: Your IP address, device type and model, operating system and version, browser type and version, screen resolution, and time zone.
- Usage data: Pages and game categories you visit on cx999, games you play, bet amounts and outcomes, session start and end times, and clickstream data reflecting how you navigate the platform.
- Log data: Server log records of requests made to the cx999 platform, including timestamps, HTTP status codes, and referring URLs.
2.3 Data We Do Not Collect
cx999 does not collect biometric data, genetic data, health information, political opinions, religious beliefs, or racial or ethnic origin data. We do not collect information from your contacts, social media profiles, or device address book. We do not purchase or import data about you from third-party data brokers.
3 How We Use Your Data
cx999 uses the personal data we collect for the following specific purposes:
- Account creation and management: To register your cx999 account, verify your identity and age (21+ requirement), maintain your account preferences, and provide you with access to the platform's full range of services.
- Transaction processing: To process your deposits via bKash, Nagad, Rocket, Upay, and partner banks, and to verify and execute withdrawal requests to your nominated payment method.
- Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, to conduct know-your-customer (KYC) checks, and to respond to lawful requests from regulatory and law enforcement authorities.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multiple account creation, and other prohibited conduct as described in our Terms & Conditions.
- Platform improvement: To analyse usage patterns, identify technical issues, optimise game performance, and improve the overall cx999 user experience for players across Bangladesh.
- Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, to enforce deposit and loss limits you have set, and to apply self-exclusion or cooling-off periods when requested.
- Customer support: To respond to your queries, investigate complaints, and provide technical assistance with your cx999 account.
- Marketing communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and cx999 news by email or SMS. You may withdraw this consent at any time by contacting [email protected].
No Automated Decision-Making: cx999 does not make legally significant automated decisions about you — such as permanent account closure or withdrawal refusal — based solely on automated processing without human review. Where automated systems flag an account for investigation, a human member of our compliance team will review the case before any significant action is taken.
4 Legal Basis for Processing
cx999 processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfil our contract with you — including operating your account, processing transactions, and providing access to games and betting markets.
- Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including AML legislation, KYC obligations, and responses to lawful authority requests.
- Legitimate interests: Processing necessary for purposes such as fraud prevention, platform security, responsible gaming monitoring, and improving our services — where our interests in carrying out such processing are not overridden by your rights and freedoms.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting the legality of any processing carried out before withdrawal.
5 Data Sharing & Disclosure
5.1 Service Providers
cx999 may share your personal data with trusted third-party service providers who assist us in operating the platform and delivering our services. These providers act as data processors on our behalf and are contractually bound to process your data only for the specific purposes we instruct and in accordance with applicable data protection standards. Categories of service providers include: payment processing partners (bKash, Nagad, Rocket, and banking partners), identity verification and KYC service providers, cloud hosting and server infrastructure providers, customer support software providers, and fraud detection and security service providers.
5.2 Legal Authorities
cx999 may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, by court order, or where we believe in good faith that such disclosure is necessary to prevent fraud, money laundering, or other financial crime, or to protect the safety of our users or the public.
5.3 Game and Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive certain technical data (such as session identifiers and game event logs) in order to deliver game content to your device and to ensure game integrity. These providers operate under their own data protection policies and are responsible for their own processing of any data they receive directly from your device via the game client.
5.4 Business Transfers
In the event that cx999 undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and your rights will be preserved under the successor entity's privacy policy.
No Sale of Data: cx999 does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial profiling purposes. Any data sharing described above is strictly limited to what is necessary to operate the cx999 platform and comply with our legal obligations.
6 International Data Transfers
cx999 is an offshore-operated platform and your personal data may be stored and processed on servers located outside of Bangladesh. In such cases, cx999 takes appropriate steps to ensure that your data is protected to a standard at least equivalent to the protections afforded under internationally recognised data protection frameworks, including through the use of data processing agreements incorporating standard contractual clauses or equivalent safeguards.
Where your data is processed by third-party service providers located in other jurisdictions, cx999 conducts due diligence to ensure those providers maintain appropriate technical and organisational security measures. By creating a cx999 account and using the platform, you acknowledge and consent to your personal data being transferred, stored, and processed outside of Bangladesh where necessary to deliver the cx999 service.
7 Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device by the cx999 website when you visit. They allow our platform to recognise your device on subsequent visits, remember your session state and preferences, and collect anonymous usage statistics to help us improve the platform.
7.2 Cookies We Use
cx999 uses only the following categories of cookies:
- Strictly necessary cookies: Required for core platform functionality, including maintaining your logged-in session, processing transactions, and applying your responsible gaming settings. These cannot be disabled without preventing the platform from functioning correctly.
- Functional cookies: Used to remember your preferences such as language settings, preferred game categories, and display options. These improve your experience but are not required for the platform to operate.
- Analytics cookies (first-party only): Used by cx999's internal analytics system to understand how users navigate the platform in aggregate. These cookies do not identify you personally and the data is used solely to improve the cx999 user experience.
7.3 Cookies We Do Not Use
cx999 does not use third-party advertising cookies, behavioural tracking cookies, social media tracking pixels, or any cookie that shares your browsing data with external marketing platforms. We do not use cross-site tracking technologies or fingerprinting scripts.
7.4 Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the cx999 platform, including logging in and placing bets. Disabling functional cookies will mean that certain preferences will not be retained between sessions. Deleting analytics cookies will not affect your ability to use the platform.
8 Data Security
cx999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
- TLS/SSL encryption for all data transmitted between your browser and the cx999 servers.
- Encryption of sensitive data at rest, including identity documents and payment references stored in our databases.
- Role-based access controls ensuring that cx999 staff can only access personal data that is strictly necessary for their role and responsibilities.
- Regular internal security audits and penetration testing of the cx999 platform infrastructure.
- Multi-factor authentication requirements for cx999 administrative systems.
- Automated monitoring systems that detect and alert on unusual access patterns or potential data breach indicators in real time.
Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. If you suspect that your cx999 account has been accessed without your authorisation, you must notify us immediately at [email protected] and change your password without delay.
Data Breach Notification: In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, cx999 will notify affected users without undue delay and will take all reasonable steps to mitigate the impact of the breach.
9 Data Retention
cx999 retains your personal data for as long as your account remains active and for a defined period thereafter, as specified in the data table in the section above. The retention periods we apply are determined by the following factors:
- Legal obligations: Financial transaction records and KYC documentation are retained for a minimum of 5 to 7 years following account closure in accordance with applicable AML and financial record-keeping requirements.
- Dispute resolution: Communications and account activity records may be retained for up to 3 years after the last relevant interaction to allow for the resolution of any disputes or complaints that may arise after account closure.
- Responsible gaming: Self-exclusion records are retained for a minimum of 5 years to prevent circumvention of exclusion periods through re-registration.
Once the applicable retention period expires, cx999 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where full deletion is not immediately technically feasible due to backup schedules, data will be isolated from active systems and scheduled for deletion at the earliest technically practicable opportunity.
10 Your Privacy Rights
As a cx999 user, you have the following rights with respect to your personal data:
- Right of access: You may request a copy of all personal data cx999 holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 calendar days of your request.
- Right to rectification: If any personal data cx999 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
- Right to erasure: You may request that cx999 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests and your interests override ours. This right is subject to our legal retention obligations.
- Right to restriction: You may request that cx999 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
- Right to data portability: For data processed on the basis of your consent or contractual necessity, you may request that cx999 provide your personal data in a portable format so that it can be transferred to another service provider.
- Right to object: You may object to cx999's processing of your personal data where that processing is based on legitimate interests. cx999 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to withdraw consent: Where cx999 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.
To exercise any of the above rights, please contact cx999 at [email protected] with the subject line "Privacy Rights Request" and a clear description of your request. We will verify your identity before processing any data rights request to ensure your personal data is not disclosed to or acted upon by an unauthorised party.
11 Children's Privacy
cx999 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. The minimum age to create a cx999 account is 21 years. During the registration process, cx999 requires users to confirm their date of birth and reserves the right to request age-verification documentation at any time.
If cx999 becomes aware that personal data has been collected from a person under the age of 21 without the knowledge or consent of a parent or guardian, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has created a cx999 account, please notify us immediately at [email protected].
Parental Controls: cx999 encourages parents and guardians to make use of available internet filtering and parental control software to prevent minors from accessing online gambling platforms. For guidance on parental control tools, please visit our Responsible Gaming page.
12 Third-Party Links
The cx999 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket) and game software studios (Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi). Where you interact directly with these third-party services — for example, by opening the bKash app to complete a deposit — you do so subject to the privacy policy of that third party, and cx999 has no control over how those providers collect or process your data in those interactions.
cx999 is not responsible for the privacy practices of any third-party service providers or game studios. We encourage you to review the privacy policies of any third-party services you interact with in connection with your cx999 account.
13 Updates to This Privacy Policy
cx999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The "Last Updated" date at the top of this page will be revised whenever a material change is made. Where an update materially affects your rights or the way we process your personal data, cx999 will endeavour to notify you via the email address registered to your account in advance of the change taking effect.
Your continued use of the cx999 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any update to this Privacy Policy, you should cease using cx999 and request account closure by contacting our support team.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way cx999 handles your personal data, please do not hesitate to contact our dedicated privacy support team. We are available 24 hours a day, seven days a week, including all Bangladesh public holidays.
Email: [email protected]
Please use the subject line "Privacy Enquiry" and include your registered cx999 username in all privacy-related correspondence. cx999 aims to acknowledge all privacy enquiries within 5 business days and to resolve all formal data rights requests within 30 calendar days of receipt.
Effective Date: This Privacy Policy is effective as of January 2026 and supersedes all previous versions of the cx999 Privacy Policy. Players who registered prior to this date are subject to this Privacy Policy from the date it was published.
Explore cx999 With Confidence
Now that you understand how cx999 protects your privacy, you're ready to enjoy Bangladesh's most trusted online casino and sports betting platform — fully secured, fully transparent.
21+ only. Please gamble responsibly. SSL-secured platform.