Responsible Gaming at
cx999 — Because Your
Wellbeing Comes First
cx999 believes that gambling should always be an enjoyable form of entertainment — never a source of stress, financial strain, or personal harm. This page explains the responsible gaming tools, policies, and support resources we provide to every player across Bangladesh so that you can stay in control at all times.
cx999 Takes Responsible Gaming Seriously
At cx999, responsible gaming is not a checkbox item — it is a core part of how we operate. We have designed our platform with a suite of practical tools that give every player the power to set boundaries, take breaks, and seek help when needed. Our responsible gaming framework applies to every account on cx999, whether you are betting on Bangladesh Premier League cricket, spinning slots, or playing live casino games.
We enforce a strict 21+ age policy across all services. We monitor account activity for patterns that may indicate problem gambling behaviour. We train our support staff to recognise the signs of gambling harm and to respond with empathy and actionable guidance. And we make it simple for any player to restrict or close their account at any time, without question or delay.
cx999 serves English-speaking players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. No matter where you are in Bangladesh, our responsible gaming resources are accessible 24 hours a day, seven days a week.
Age Verification at cx999
All cx999 players must be at least 21 years of age. During registration, you are required to confirm your date of birth. cx999 reserves the right to request supporting documentation — including a national identity card, passport, or other government-issued proof of age — at any point before or after account opening.
Any account found to belong to a person under 21 will be suspended immediately. Any winnings accrued on such an account will be forfeited. All funds deposited will be returned to the original payment method (bKash, Nagad, Rocket, or bank account) after identity verification is completed.
Under 21? If you are under the age of 21, you must not create a cx999 account or attempt to access any of our gambling services. Please leave this site.
Six Pillars of Responsible Gaming at cx999
These six principles guide every decision we make about how cx999 is designed, operated, and supported — keeping player welfare at the centre of everything.
Age Verification
cx999 enforces a minimum age of 21 for all account holders. Age checks are carried out at registration and may be requested at any subsequent point. Accounts that cannot verify age are suspended pending documentation or permanently closed if verification fails.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit on your cx999 account at any time. Once a limit is set, cx999 will not allow you to deposit beyond that ceiling within the applicable time window. Reducing a limit takes effect immediately; increasing a limit requires a 48-hour cooling-off period.
Loss Limits
In addition to deposit limits, cx999 allows you to set a maximum loss threshold per day, week, or month. When your net losses within the selected period reach this limit, your account is automatically locked for further wagering until the period resets. This tool helps you protect your bankroll before losses escalate.
Session Time Limits
cx999 allows you to set a maximum session duration. Once your session reaches the time limit you have selected, you will be automatically logged out and prevented from re-entering the platform for a cool-down period. You can also enable session reminders that notify you of how long you have been playing every 30 or 60 minutes.
Time-Out / Cool-Off
If you want a short break from gambling, cx999's time-out feature lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Any active bonuses are paused and will resume when the time-out expires, unless you choose to extend it.
Self-Exclusion
Self-exclusion is the strongest tool available on cx999. When you self-exclude, your account is closed and you are blocked from registering a new account for a minimum period of 6 months, up to a permanent lifetime exclusion. Self-exclusion requests are processed within 24 hours. Contact [email protected] to initiate self-exclusion immediately.
How to Activate Your Responsible Gaming Tools
All responsible gaming tools on cx999 are available directly through your account settings or via our 24/7 support team. Here is how to access them:
Log In to Your cx999 Account
Visit cx999.io and log in using your registered username and password. If you are having difficulty accessing your account, contact [email protected] for immediate assistance.
Navigate to Account Settings
Click on your profile icon in the top-right corner of the screen and select "Responsible Gaming" from the dropdown menu to access the full suite of player protection tools.
Select and Configure Your Limit
Choose from deposit limits, loss limits, session time limits, or time-out options. Enter your preferred limit value and the applicable time period (daily / weekly / monthly). Confirm your selection.
Self-Exclusion: Contact Support Directly
To self-exclude, email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration you require. Our team will process the request within 24 hours and confirm closure by email.
All Available Tools at a Glance
Deposit Limit
Cap the total amount you can deposit into your cx999 account per day, week, or month. Reductions apply immediately. Increases require a mandatory 48-hour review period to protect against impulsive decisions during a losing streak.
Loss Limit
Define the maximum net loss you are comfortable absorbing within a rolling daily, weekly, or monthly window. cx999 will automatically suspend wagering on your account the moment this threshold is reached, preventing further losses in the same period.
Session Timer & Reminders
Set a hard session limit (automatic logout after X hours) or enable periodic play reminders that pop up every 30 or 60 minutes to keep you aware of time spent on the platform. Both options are configurable independently.
Reality Check Notifications
cx999's reality check feature sends you an in-platform notification at set intervals showing your net profit or loss for the current session, total time played, and a prompt to review your responsible gaming settings. This keeps your gambling behaviour in sharp focus.
Self-Exclusion (Short-Term & Permanent)
Request a self-exclusion period of 6 months, 1 year, 3 years, or permanent lifetime exclusion. During exclusion, your account is fully blocked and cx999 will not send you any marketing communications. Permanent exclusions cannot be reversed under any circumstances.
Is Gambling Becoming a Problem?
Problem gambling can develop gradually, often without the player initially recognising the signs. The following questions are designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to two or more of these questions, we strongly encourage you to use cx999's self-exclusion tool or to seek support from a professional counselling service.
Important: These questions are for personal reflection only and do not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please contact our support team or one of the professional organisations listed on this page.
Do you gamble more money than you originally intended when you started a session?
Have you ever borrowed money, sold possessions, or used savings earmarked for other purposes in order to fund gambling?
Do you feel restless, irritable, or anxious when you try to cut down on or stop gambling?
Have you tried to hide the extent of your gambling from family members, friends, or colleagues?
Do you gamble as a way to escape stress, anxiety, depression, or difficult personal circumstances?
Have you tried to "chase" losses by placing larger bets after a losing session in an attempt to recover lost money?
Has gambling ever caused you to miss work, neglect family responsibilities, or fall behind on bills or financial obligations?
Do you feel that gambling has a greater hold over your time, thoughts, or finances than you are comfortable with?
Protecting Young People from Gambling Harm
cx999 is an adults-only platform. We take our responsibility to prevent underage gambling seriously and actively support parents and guardians in keeping young people safe online.
Strict 21+ Minimum Age
No person under the age of 21 may create or use a cx999 account under any circumstances. This policy is non-negotiable and strictly enforced through KYC procedures.
Parental Controls
We encourage parents and guardians to install content filtering software on shared devices to block access to gambling websites. Tools like Net Nanny, Kaspersky Safe Kids, and built-in mobile OS parental controls can be effective safeguards.
Secure Your Account
Never share your cx999 login credentials with any other person, including family members. Use a strong, unique password and enable two-factor authentication to prevent unauthorised access by younger household members.
Report Underage Access
If you believe a minor has accessed or is accessing a cx999 account, report it to us immediately at [email protected]. We will investigate and close the account within 24 hours of a confirmed report.
Professional Support Organisations
If you feel that gambling is becoming a serious problem, please do not hesitate to reach out to one of the following professional organisations. Support is confidential, non-judgmental, and available to anyone.
Gamblers Anonymous
A worldwide fellowship of men and women who share their experience, strength, and hope in order to solve their common problem with compulsive gambling. Meetings are available in person and online. GA follows a proven 12-step recovery programme with no fees or dues.
GamCare
GamCare provides free information, support, and counselling for anyone affected by problem gambling. Their trained advisers offer one-to-one support via online chat and telephone helplines, and they also provide resources specifically for family members and friends of problem gamblers.
BeGambleAware
BeGambleAware is a leading charity committed to minimising gambling-related harm. They provide free, confidential advice and support tools online, including self-assessment questionnaires, self-help guides, and a referral network of certified counsellors and therapists.
Gordon Moody Association
The Gordon Moody Association provides residential treatment programmes and online counselling for people with severe gambling disorders. They offer intensive support for those for whom standard counselling has not been sufficient, including dual-diagnosis programmes for co-occurring mental health conditions.
National Problem Gambling Helpline
International helplines for problem gambling are available in many countries and accessible to players in Bangladesh via online chat and email. These services are staffed by qualified counsellors who provide crisis support, advice, and referrals to local treatment services without charge.
cx999 Support Team
Our own support team is trained to handle responsible gaming concerns with sensitivity and urgency. If you need to activate a self-exclusion, set an emergency deposit limit, or simply talk to someone about your gambling, email us at [email protected]. We respond 24 hours a day, every day of the year.
Contact cx999 for Immediate Help: If you need to self-exclude, freeze your account, or impose an emergency limit right now, email [email protected] with the subject line "Responsible Gaming — Urgent". Our team will act on your request within 24 hours. You do not need to give a reason. Your request will be treated with complete confidentiality.
Play Smart, Play Safe, Play at cx999
Responsible gaming is the foundation of everything cx999 stands for. When you are ready to enjoy our full range of cricket betting, slots, live casino, and more — do so with confidence, knowing that our tools and team are always here to keep you in control.
21+ only. Please gamble responsibly. SSL-secured platform.